Taxi & Ride-Hailing Management Platform

Taxi & Ride-Hailing Management Platform System

YUWEI delivers a professional tracking, management and dispatching platform for taxis and ride-hailing vehicles, enabling enterprises to realize integrated management including vehicle monitoring, safety early warning, operational dispatching, revenue statistics, service evaluation and data analysis.

This solution integrates on-board hardware devices such as Dash Cams, MDVRs, reversing cameras, DMS cameras, 360° panoramic cameras and various sensors with a cloud management platform. It supports real-time supervision and intelligent dispatching of taxis and ride-hailing vehicles, helping enterprises improve fleet safety management efficiency, reduce operational risks and optimize passenger travel experience.

Platform Advantages

1. Diverse Ride-Hailing Modes

The platform supports multiple ride-booking methods, eliminating the traditional single roadside hailing model. Passengers can book rides via phone calls, mobile Apps and intelligent e-hailing stations, with scheduled reservation service available.

This function is especially suitable for elderly passengers and those without access to smart phones. It effectively solves difficulties including hard ride-hailing and long waiting times, and improves the convenience of travel services.

2. Cost Reduction & Efficiency Improvement

The platform optimizes the traditional inefficient cruising operation mode of taxi drivers. Once the system receives an order, it automatically distributes order information to nearby empty taxis.

When a certain area faces a surge in orders with insufficient vehicles, the platform can promptly dispatch surrounding vehicles for support. This shortens passenger waiting time, cuts down drivers’ empty mileage and fuel costs, saves road resources and alleviates traffic congestion simultaneously.

3. Reliable Safety Assurance

The platform monitors real-time vehicle locations and in-car audio & video footage for every order. Once a driver or passenger triggers an emergency alarm, the platform quickly locates the vehicle and records in-car footage as evidence to fully safeguard the safety of both drivers and passengers.

4. Driver & Enterprise Credit Evaluation

The platform implements scoring and credit assessment for drivers and operating enterprises. If drivers commit violations such as traffic law breaches, illegal pick-up/drop-off, ride refusal, poor service attitude and meter avoidance, the system deducts credit points of corresponding drivers or enterprises according to preset rules.

When credit points drop below the warning threshold, the platform automatically sends reminders, assisting enterprises in strengthening service quality control and promoting standardized and sound development of the taxi industry.

Core Functions

The platform mainly supports the following functions:

• Real-time Location Monitoring

• Video Surveillance

• Route Playback

• Driver & Passenger Emergency Alarm

• Complaint Management

• Operation Administration

• Driver & Enterprise Evaluation

• Remote Fare Adjustment

• Lost & Found Service

• Information Distribution

• Emergency Dispatching

• Revenue Statistics

Taxi Operation Dashboard

The taxi dashboard centrally displays key operational metrics including revenue, mileage and order volume, and supports data aggregation, ranking analysis and trend visualization.

Administrators can quickly grasp enterprise operation dynamics via the dashboard, track vehicle efficiency, order fluctuation trends and revenue performance, so as to provide data support for corporate operational decision-making.

Visual Large Screen System

The platform provides two types of large visual screens: Taxi & Ride-Hailing Operation Screen and Taxi & Ride-Hailing Revenue Screen. It visualizes data through aggregation, charts and electronic maps to present operational information in a vivid, intuitive and easy-to-understand manner.

Enterprises can quickly access operational and revenue data via the visual screens, analyze correlations and trends among various metrics, and make faster, more accurate management decisions.

1. Operation Large Screen

The operation screen focuses on visualizing vehicle distribution, order status, alarm notifications and operational efficiency data, enabling administrators to monitor overall fleet operation in real time.

2. Revenue Large Screen

The revenue screen centers on presenting revenue statistics, order-based income, driver earnings and vehicle operational status data, helping enterprises analyze business performance and income fluctuation trends.

Vehicle Monitoring

1. Location Monitoring

The platform supports real-time access to taxi location and vehicle information anytime and anywhere, including empty/occupied status, driving speed, vehicle operating state, travel mileage and driving duration, to realize dynamic vehicle supervision for enterprises.

2. Video Surveillance

The platform plays multi-channel real-time surveillance footage of running taxis and supports simultaneous preview of multiple vehicles, allowing administrators to remotely monitor vehicle operation and in-car conditions.

3. Remote Control

The platform supports remote operations on taxis including snapshot capture, voice intercom, pan-tilt control and parameter configuration, improving vehicle management and emergency response efficiency.

Historical Route Playback

The platform supports querying historical driving trajectories of taxis, and intuitively displays relevant data including parking stops, passenger pick-up & drop-off locations, alarm timestamps and speed curves during the whole trip.

Meanwhile, the platform enables playback of multi-channel video footage of taxis within a specified time period, with footage downloadable to local devices. This facilitates complaint handling, accident investigation, liability identification and operational review.

Safety Alarm System

The platform is equipped with comprehensive and diversified alarm functions. The system automatically triggers alarms and uploads alarm footage to the platform upon detecting abnormal conditions including drivers carrying passengers without activating taximeters, illegal passenger pick-up/drop-off, unfastened seatbelts, speeding, insufficient following distance and manual emergency alarms from drivers or passengers.

Platform supervisors can adopt differentiated disposal measures based on alarm levels, intervene in incidents in a timely manner and complete case handling to enhance safety protection for both drivers and passengers.

E-Hailing Management

The platform supports online instant booking and scheduled reservation via mobile Apps, as well as telephone-based ride booking services.

For phone bookings, operators input passenger pickup and drop-off locations into the system, which automatically sends order information to nearby empty taxis to achieve efficient order allocation and rapid response.

Industry Supervision

1. Abnormal Vehicle Gathering Alarm

The platform features both static and dynamic vehicle gathering alarm functions.

• Static Gathering Alarm: Multiple key monitoring zones (government agencies, courts, transportation hubs, etc.) can be preset. The system automatically generates alarms when the number of vehicles gathered in target zones exceeds the set threshold.

• Dynamic Gathering Alarm: Real-time monitoring of vehicle density across the whole city. Alarms will be triggered if vehicle density in any zone exceeds a reasonable limit, preventing traffic congestion and public order disruption caused by mass gathering of industry practitioners.

In addition, the platform supports exclusion of hotspots such as airports and stations to avoid false alarms generated by normal vehicle congregation.

2. Lost & Found Management

Drivers can register lost items into the platform’s database when discovering belongings left by passengers.

Passengers can also submit registration with detailed descriptions of lost items after discovering property loss. The platform rapidly matches lost item clues based on order, vehicle, driver and passenger information, and retrieves contact information of relevant parties through historical orders to help return lost belongings to owners as soon as possible.

3. Emergency Dispatching

The platform supports creating and issuing customized emergency dispatching plans.

During city tourism peaks, large-scale exhibitions, major events or sudden traffic pressure surges, administrators can release dispatching tasks to nearby vehicles via the platform to guide fleets to key zones and relieve traffic pressure.

Emergency dispatching tasks can be issued instantly or scheduled in advance. Notifications are delivered to vehicles through multiple channels including emergency text messages, on-board terminal displays, TTS voice broadcast and advertising screens. The system automatically generates dispatching records for later inquiry and administration.

4. Information Release

When road hazards, sudden incidents or extreme weather warnings occur in a certain zone, the information release function distributes relevant reminders to nearby vehicles via on-board terminal displays, TTS voice broadcast and advertising screens, enabling drivers to take preventive measures in advance.

This function can also be used to publish driver credit information, enterprise credit profiles, industry circulars and operational reminders.

Operation Statistics

The platform calculates revenue metrics across multiple dimensions including individual drivers and vehicles, covering daily operation, monthly operation, consolidated operation data, detailed operational records, day shift and night shift statistics.

Corporate operation staff can gain full insights into vehicle returns, driver performance and overall business conditions through statistical reports, which provide data evidence for operational analysis, performance appraisal and business decision-making.

Service Quality Evaluation

The platform conducts scoring and credit assessment for drivers and operating enterprises.

• Driver evaluation indicators: compliance with regulations, safe production, business conduct and operational service standards.

• Enterprise evaluation indicators: corporate management, safe operation, operational conduct and social responsibility fulfillment.

The system adds or deducts credit points according to actual performance. Automatic early warnings will be sent when credit scores fall too low, helping enterprises rectify problems promptly and promote healthy, sustainable development of the taxi industry.

Dynamic Supervision & Inspection

The platform meets the law enforcement and supervision demands of industry regulators by supporting dynamic inspection against unlicensed operating vehicles and illegal black cabs.

The system provides multiple functions including regional inspection, real-time spot check, inspection record query and inspection task management, assisting supervision authorities and operating enterprises in timely detecting and rectifying illegal transportation activities to maintain sound industry order.

Remote Dynamic Fare Adjustment

The platform supports remote dynamic fare adjustment based on multiple factors including time periods, service zones, operational costs, traffic conditions and service quality levels.

Meanwhile, the platform enables remote locking of taximeters for vehicles out of service, helping enterprises strengthen fare metering management and standardize daily operations.

Built on intelligent on-board hardware and powered by cloud management architecture, the YUWEI Taxi & Ride-Hailing Management Platform integrates vehicle positioning, video surveillance, e-hailing administration, emergency dispatching, safety alarming, revenue statistics, service evaluation and industry supervision capabilities.

This platform empowers taxi and ride-hailing enterprises to realize digitalized operations, visualized safety monitoring, intelligent dispatching and refined management, delivering safer, more efficient and standardized management support for urban passenger travel services.

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