Hong Kong Taxi Dispatch Management System

Hong Kong Taxi Dispatch Management Solution

The rapid development of Hong Kong's taxi industry has significantly improved daily transportation convenience. However, it has also introduced challenges such as low service quality and inadequate management. Key issues include:

- Drivers violating passenger regulations.

- Difficulties in resolving complaints due to lack of evidence.

- Persistent malicious detours.

- Challenges in handling lost-and-found items.

- High empty vehicle rates, passenger refusals, and fare meter tampering.

- Operational difficulties in scaling the business.

Addressing how to better manage taxi drivers, ensure driver safety, and improve fleet operational efficiency has become increasingly critical.

To solve these problems, Shenzhen YUWEI Technology Co., Ltd. has launched a cutting-edge Taxi Safety Intelligent Dispatch and Monitoring Management System. This system combines the latest Driver State Monitoring (DSM) for fatigue detection and Advanced Driver Assistance Systems (ADAS) for proactive safety. By integrating monitoring and dispatch functionalities, the system effectively:

- Regulates driver behavior (e.g., preventing refusals, detours, or fare evasion).

- Enhances oversight and decision-making capabilities.

- Improves service quality and passenger satisfaction.

- Strengthens vehicle safety and emergency response capabilities.

Taxi Management System Features

1. Unified Dispatch Management

The YUWEI IVMS Management Platform allows the Taxi Management Center to send dispatch information to relevant vehicles. Drivers receive this information on their dispatch screens, and it is also converted into voice notifications via the TTS broadcasting system.

2. Historical Trajectory Query

- Real-Time Location Tracking: Monitor taxi locations in real-time using the YUWEI IoT Integrated Management Platform for continuous oversight.

- Historical Playback: Check past routes to identify malicious detours or unauthorized pickups.

- Geofencing: Prevent cross-district passenger pickups with effective virtual boundaries.

3. Real-Time Video Monitoring and Image Capturing

- Driver Seat Monitoring: Video surveillance and image capturing regulate driver behavior, offering reliable evidence for resolving complaints and reducing passenger refusals.

- Passenger Seat Monitoring: Deter criminal behavior with proactive monitoring, neutralizing threats before they occur.

- External Vehicle Monitoring: Provide strong evidence for investigating traffic accidents.

4. Networked One-Button Emergency Alarm

In cases of robbery or accidents, pressing the emergency button sends an instant alert to the Taxi Management Center or the 999 Emergency Center, enabling police or rescue personnel to respond swiftly.

This system is designed to ensure safety, efficiency, and a better experience for both passengers and drivers while enhancing the overall management of Hong Kong's taxi industry.